Effective September 9, 2026
Refund Policy
This policy explains when an order may be cancelled or refunded and how the process works.
Cancellation before work starts
Ask to cancel by emailing plotplanpro@gmail.com with your order number. If work on the affected service has not started, we will issue a full refund for that service.
Out-of-area or unavailable source coverage
Our checkout attempts to verify service-area coverage before payment. If payment is nevertheless collected and we determine that reliable source data is unavailable or the address is outside our service area, we will notify you and refund the affected service unless you approve a workable alternative.
Wrong service ordered
Contact us promptly. Before work starts, the incorrectly ordered service is fully refundable. After work starts, we will review the request and may deduct the reasonable value of work already completed. We will explain any deduction before processing the refund.
Permit filing assistance
Our $75 filing assistance applies only to jurisdictions accepting counter submission. We do not access or submit account-based online portals. If this limitation prevents the purchased filing service and work has not otherwise been completed, that service is refunded.
Refund timing
Approved refunds are submitted to the original payment method within two business days. Banks and card issuers commonly take an additional 5–10 business days to post a refund; their timing is outside our control.
Contact
Email plotplanpro@gmail.com and include the order number and reason for the request.